The last of our three-part series on Digital Transformation isn’t really about technology at all. The real value of Digital Transformation is in creating efficiencies and more productive workflows.
For example, a warehouse has wirelessly connected fork trucks with RFID tag readers mounted onboard. Every pallet in the warehouse has embedded tags as does the product packaging. Delivery trucks are GPS enabled and production machines all have connected counters providing statistics about production rates, materials usage, and losses.
All of these connected devices and controls allow the staff to know up-to-the-minute information for ordering, sales, inventory tracking, lot tracking, etc. Better, more accurate information allows us to make more effective decisions about labor usage, materials costs, pricing, delivery guarantees, and more.
Another example might be a dentist’s office, where Electronic Health records are accessible along with digital x-rays at each station. Intraoral scanners allow the staff to make more accurate molds and even feed that information directly to in-office 3-D dental printers to make implants, crowns, and dentures on-site.
All of this data is connected to a front-end website where patients can schedule or cancel appointments, pay bills, submit questions, and request records transfers to orthodontic and maxillofacial surgical partners.
So you can see that all of this technology and connectivity is really about improving the customer/patient/client experience. Improving accuracy, timeliness, and lowering costs, not necessarily because of technology but because of how technology is applied to solutions.
Now that’s Digital Transformation!